This Privacy Policy explains how CleanNest Solutions handles personal data when you use the website, make an inquiry, request a quote, or arrange a move-in or move-out cleaning service. It describes the categories of data we process, the purposes for which we use it, and the circumstances in which it may be shared.
We may collect identifiers and contact details, property and access information, service preferences, appointment details, payment-related records, and communications you send to us. Where relevant to a cleaning visit, we may also process property condition photos that you provide or approve for review.
We receive data from booking calls, email messages, contact form submissions, property condition reviews, access confirmations, payment interactions, and follow-up communications. We may also generate internal records from scheduling, service completion, and administrative handling of the request.
Our site may use session cookies to support navigation and form use, persistent cookies to remember basic preferences, and similar technologies that help us understand site performance. We do not use cookies to collect more information than is needed for the website to function and be reviewed.
We use standard cookie controls for basic site operation and usage analysis. You may manage cookies through your browser settings, including blocking or removing them, and you may need to repeat those settings on different devices or browsers.
We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, review property scope and access details, carry out the cleaning visit, complete handover records, manage payments and deposits, maintain internal administration, improve service coordination, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the enforcement of agreements. We may also share information where disclosure is needed to prevent fraud or address security concerns.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances where the law gives you that right.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for additional details to verify the request and to locate the relevant records. If we cannot fully comply, we will explain the reason where required by law.
We retain personal data for the period needed to manage inquiries, complete bookings, maintain service records, and meet legal, tax, or dispute-handling obligations. When data is no longer required, we delete it or anonymize it where practical.
We may update this Privacy Policy from time to time. The revised version will apply when posted on the website, unless a different effective date is stated. We may also provide a notice of material changes through the site or other reasonable communication methods.
